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*Exclusive* Student Retention Manager – Online Programme Management

£ Competitive + Bonus + Benefits   •   Essex or London   •   Permanent   •   Full Time   •   ASAP

Posted on:   •   Category: Customer Service

Our client, one of the world’s largest education services companies, is looking for a Student Retention Manager, to join their Online Programme Management team in this brand-new role, working in partnership with leading UK Universities. This is an excellent opportunity to join a global leader at the forefront of online learning.

This role is exclusive to Telfer Partners.

Reporting to the Head of Student Success, this role serves as the main point of contact with University Partners and will utilise retention expertise to drive necessary changes to positively impact student retention and the student experience. The main responsibilities include:

  • Assisting in achieving team annual and teaching period retention targets
  • Serving as a Consultant to University Partners, understanding issues and identifying solutions
  • Analysing data to interpret factors positively/negatively impacting student retention
  • Working with key stakeholders to use data to drive positive changes with University Partners
  • Understanding/influencing University regulations/policies, reporting to Student Advisor team
  • Preparing/presenting Programme material at meetings, virtually and in person
  • Preparing for and attending on-site strategy meetings with University Partners
  • Helping University Partner teams resolve students' academic and administrative problems
  • Launching new programmes, ensuring they align with Student Advisor services best practice
  • Working with University Partners/key stakeholders to identify improvements to student experience/outcomes.

The successful candidate will have a solid understanding of Higher Education Administration and/or Student Services and, ideally, have expertise in university regulations and policies. The ability to influence change and work effectively across multiple teams is essential, as are excellent organisational and project management skills. Professional written, communication and presentation skills are required, as are strong analytical skills and an ability to develop recommendations from quantitative data. Experience in Salesforce CRM is preferred but not essential.

You will be rewarded with a competitive salary, a bonus scheme, and strong benefits.

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 478. For an initial, confidential discussion please call us on 01223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.


Apply now