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Service/Product Development Manager – Higher Education Services

£ Competitive + Bonus + Benefits   •   South East   •   Permanent   •   Full Time   •   ASAP

Posted on:   •   Category: Product Management

One of the world’s largest education services companies is looking for a Service Delivery Manager to join their Higher Education Service Delivery team responsible for the design and development of services that meet customers’ and learners’ needs, focusing on creating and executing market research, market development and customer engagement plans to test, validate and deliver new services as well as help to scope and define business model and go-to-market plans.

Reporting to the Head of Service Development, the main responsibilities include:

  • Managing a pipeline of new services from idea to delivery
  • Identifying customer and learner problems to be solved, scope and define possible solutions
  • Working with colleagues to define revenue opportunities
  • Understanding the competitor landscape
  • Shaping proposals, and agreeing pricing and business models
  • Gathering customer insights using market research
  • Collating and analysing results to inform ongoing service design and development
  • Planning and executing market development activities for each service
  • Ensuring close customer engagement through prototyping, piloting and testing process
  • Shaping best practice for customer engagement and market testing programmes

The successful candidate will ideally have significant experience in and an excellent understanding of the UK HE sector and skilled in the use of qualitative research methods. Solid experience in product and services design, solutioning, positioning and pricing is required, along with strong strategic and commercial judgement and experience of working directly with customers, building relationships and developing communities both in person and online.

You will be rewarded with a competitive salary, bonus, and strong benefits.

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 376. For an initial, confidential discussion please call on 01223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you want to recommend to enquiries@telferpartners.com.

 


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