£ Competitive + Bonus + Benefits • Essex • Permanent • Full Time • ASAP
Posted on: • Category: Sales
Our client, one of the world’s largest education services companies, is looking for a Student Services Manager to join their Online Programme Management team who work in partnership with leading UK Universities. This is an excellent opportunity to join a global leader at the forefront of online learning.
Reporting to the Head of Student Success the Student Services Manager will provide operational leadership, coaching, and daily performance management of a team of advisors managing student retention and experience. The main responsibilities include:
The successful candidate will have a solid understanding of retention sales and customer satisfaction, retention directly aligned to commercial and financial drivers, and significant leadership experience within an inbound/outbound calling environment. Knowledge of recruiting new team members, and training and coaching within customer services is essential. Experience of student services/education liaison and higher education is preferred but not essential.
You will be rewarded with a competitive salary, a bonus scheme, and strong benefits.
To apply for this position, click on the Apply Now button below or send your CV to firstname.lastname@example.org quoting the reference TP 477. For an initial, confidential discussion please call us on 01223632510.
Early applications are preferred.
Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to email@example.com.