Student Services Manager – Online Programme Management

£ Competitive + Bonus + Benefits   •   Essex   •   Permanent   •   Full Time   •   ASAP

Posted on:   •   Category: Sales

Our client, one of the world’s largest education services companies, is looking for a Student Services Manager to join their Online Programme Management team who work in partnership with leading UK Universities. This is an excellent opportunity to join a global leader at the forefront of online learning.

Reporting to the Head of Student Success the Student Services Manager will provide operational leadership, coaching, and daily performance management of a team of advisors managing student retention and experience. The main responsibilities include:

  • Achieving team targets for annual and teaching period retention
  • Leading Student Advisor activity, ensuring individual/team goals are achieved and exceeded
  • Actively delivering positive, compelling, and regular leadership
  • Developing strategies for increased student retention, refining process to improve efficiencies
  • Coaching and training individuals to realise their full potential
  • Managing performance KPIs and forecasting
  • Developing first-class quality student support in line with Brand expectations
  • Managing student escalations
  • Recruiting and inducting new team members
  • Managing the team to store student data accurately and efficiently in Salesforce CRM.

The successful candidate will have a solid understanding of retention sales and customer satisfaction, retention directly aligned to commercial and financial drivers, and significant leadership experience within an inbound/outbound calling environment. Knowledge of recruiting new team members, and training and coaching within customer services is essential. Experience of student services/education liaison and higher education is preferred but not essential.

You will be rewarded with a competitive salary, a bonus scheme, and strong benefits.

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 477. For an initial, confidential discussion please call us on 01223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.

Apply now