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Technical Solutions Manager – Higher Education

£ Competitive + Bonus + Benefits   •   Essex or London office or remote based   •   Permanent   •   Full Time   •   ASAP

Posted on:   •   Category: Technical

One of the world’s largest higher education services companies is looking for a Technical Solutions Manager to provide technical knowledge and expertise to internal and external customers, focusing on platform choice, integration, and the delivery of online and blended products and services within their customer’s VLE or proprietary platform.

Reporting to the Head of Operations, Delivery and Design, the Technical Solutions Manager will advise, lead and manage technology solutions, delivery and implementation. The main responsibilities include:

  • Technical strategy, vision, and leadership, engaging with business/vendor technical teams
  • Leading technical requirements and translating into the best technological solution 
  • Remaining expert in LMS tools & integrations to enable best use of the VLE
  • Central liaison between Operations and the central technology enabling team 
  • Gathering customer platform/VLE requirements, working directly with the customer
  • Providing technical direction for design, development, delivery, support, and maintenance
  • Recognising platform and system deficiencies, and implementing effective solutions
  • Maintaining/regularly updating the master implementation schedule for all customers
  • Managing technical resources (offshore technical teams) to budget and project schedules
  • Ensuring products supported operationally post-delivery, defining processes, KPIs and SLAs
  • Recruiting, training, developing team members or outsourced resources.

The successful candidate will ideally have experience of strategic planning, visioning and the creation of technology and delivery processes, and have experience recommending innovative solutions for best practice in technology environments. The post holder will be a technology specialist with strong digital development skills, an expert in Moodle, Blackboard, and Canvas, and have knowledge of Agile methodology and Six Sigma approach. Excellent communication, analytical, networking, and interpersonal skills are required.

You will be rewarded with a competitive Salary, bonus, and strong benefits.

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 443. For an initial, confidential discussion please call on +44(0)1223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.


Apply now