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Training & Customer Experience Partner – Libraries

£ Competitive + Bonus + Benefits   •   London or Cambridge   •   Permanent   •   Full Time   •   ASAP

Posted on:   •   Category: Training

This is an exciting opportunity to join a world-leading research, content and technology provider who are looking to hire a Training and Customer Experience Partner to build on existing client relationships, encouraging adoption, generating usage and retaining business by providing pre and post-sales training.

Utilising educational materials of various formats and training in person or online, the Training and Customer Experience Partner will create the best partner relationship for their clients. Reporting to the Regional Support Manager, the key responsibilities include:

  • Conducting customer-needs analysis and creating training plans for maximum use of services
  • Representing products effectively, demonstrating interoperability of services
  • Developing/conducting customised training sessions at customer sites, or online via WebEx
  • Scheduling and conducting regular public webinars
  • Creating educational materials, utilising learning resources and web-based educational tools
  • Ensuring customer’s ongoing experience is outstanding, post-training
  • Participating in technical meetings and discussions with Product Management
  • Communicating issues internally, establishing/managing processes for training needs.

The successful candidate will ideally have significant experience providing online training and customer support in an information services environment such as an organisation selling into libraries or in a library itself. You will have a familiarity and proficiency with library search systems and functions, including new technologies and applications for enhancing information services in the library market. You will be a proactive, self-motivated, self-starter, who can work independently, and demonstrate initiative. You will have excellent time-management, interpersonal, and presentation skills. This role requires up to 30% travel. Experience teaching or training others is desirable, as is the experience of library OPAC and other bibliographic records systems.

You will be rewarded with a competitive salary, bonus, and strong benefits.

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 428. For an initial, confidential discussion please call on +44(0)1223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.


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