Head of Admissions – Foundation Programmes
Competitive salary + bonus + benefits
Our client, a leading provider of foundation programmes offering a pathway to the very best UK, European and US based Universities is recruiting a Head of Admissions. The role will manage the day to day activities of the central admissions team in order to achieve the sales targets with a high customer service standard.
The Head of Admissions will maintain and improve high levels of agent satisfaction, driving conversion outcomes through excellent customer service to agents and students
Provide team leadership and have management responsibility for Global Admissions team across 3 locations: UK, HK and China
Establish and ensure effective and efficient functioning of the team
Lead the development and improvement of admissions functions and processes to ensure delivery of service standards
Lead on process and systems set up for new centres and products
Build and nurture relationships with all major stakeholders and partners (both internal and external)
Manage Admissions resourcing and the team budget
Ensure the high level of engagement and job satisfaction within global Admissions teams
Lead on implementation of company-wide Policies and ensure Admissions are compliant with the industry standards through most up-to date Admissions Policies
As needed, deputise on behalf of the Director of Sales Operations internally and externally, representing the Admissions department.
A proven customer service record focussed on delivering against tight deadlines and high targets
At least four years of direct line management experience
Proven experience managing a team in a fast-paced admissions or student recruitment service environment
Experience in understanding and delivering within compliance requirements, preferably of UKVI regulations
Experience of working at a strategic level, preferably in a multi-national, multi-site organisation
A track record in building strong and effective working relationships both within and outside your own organisation
A decision taker who can quickly assess a range of information against compliance requirements to deliver an outcome in the best interests of the business and the customer
Experience in the use of CRM systems and databases
The ability to analyse data in order to develop strategy and processes
Excellent oral and written communication skills
Experience of the Microsoft Office package including Outlook, Word, Teams, Excel, PowerPoint.
You will be rewarded with a competitive salary + bonus + benefits.
How to apply
To apply for this position, click on the Apply Now button below or send your CV to firstname.lastname@example.org quoting the reference TP 814.
For an initial, confidential discussion please call us on +44(0)1223632510.
Early applications are preferred.
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