London or Warsaw
Head of Marketing Operations & Lead Generation – Education Publishing
Senior salary + bonus + benefits
UK/Remote
Library Systems Trainer (UK, Ireland & Nordics) – SaaS
Competitive salary + bonus + benefits
Our client, one of the world’s leading information services provider, is looking to recruit a Library Systems Trainer to join the Global Customer Training Services team. The focus of the role is to develop and deliver customer education and optimisation opportunities for our clients products and services.
Industry Library Reference
Function Customer Service Library reference
Duration Full Time
Type Permanent
Start Date ASAP
Library Systems Trainer (UK, Ireland & Nordics) – SaaS: Key responsibilities
- Collaborate with Implementation Consultants during each customer’s implementation to deliver high quality training at ideal milestones
- Arrange, research, customise and conduct live (synchronous), online and onsite training for customers on all aspects of relevant services
- Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
- Develop and maintain quality, branded educational videos and guided learning paths for apps and product integrations
- Record and edit video and audio content
- Engage with internal and external stakeholders
- Respond to all assigned incoming training requests
- Track and report on all customer activities
- Maintain in-depth product knowledge, including understanding of future enhancements
- Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements to improve product quality.
Library Systems Trainer (UK, Ireland & Nordics) – SaaS: Skills/experience
- Ideally 2+ years of training delivery experience
- Bachelor’s degree or higher
- Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing tools
- Experience with Integrated Library Systems / Library Services Platforms
- Excellent written and verbal communication skills in English
- Experience working as a systems librarian or in a similar role
- Technical acumen – for development of in-depth technical product knowledge and video production
- Located in the UK
- Nordic language would be advantageous
A competitive salary, bonus, and benefits package is offered.
How to apply
To apply, send CV to enquiries@telferpartners.com referencing TP 831 or call +44(0)1223632510 for a confidential discussion.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
Equality Policy – Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.