Hybrid, Bath
Commissioning Editor – Books
Competitive salary + benefits + bonus
Hybrid – London, Harlow or Manchester
Exclusive, Featured Senior Student Success Manager – Online Programme Management, 12 Month FTC
Competitive + Bonus + Benefits
Our client, one of the world’s largest education services companies, is looking for a Senior Student Success Manager to lead their Online Learning Services team, working in partnership with leading UK Universities to maximise student experience and retention. As a 12 Month FTC (Maternity cover) role this is an excellent opportunity to join a global leader at the forefront of online learning in a role that has possible potential for future progression, staying within the organisation.
Industry Higher Education
Function Customer Service Student Success
Duration Permanent
Type Full time
Start Date ASAP
Key responsibilities
- Provide robust leadership and a clear strategic direction for the Online Learning Services team
- Oversee the Student Success Progression Trainers, ensuring key retention strategies are effectively delivered by Advisors and refined for optimum performance
- Consistently deliver team annual and teaching period student re-enrolment targets alongside high levels of student satisfaction
- Analyse data from across the student journey to inform strategic decision-making
- Work closely with the Business Systems and Operations Team and our university partners to identify and deliver operational and technological efficiencies and innovations
- Manage student and staff escalations promptly and effectively
- Identify opportunities for team learning, development and culture-forming
- Be a supremely positive advocate for change.
Experience
Suitable candidates will have significant experience in a leadership role within a successful customer service or account management environment where retention was the key performance indicator. Demonstrable ability to deliver and implement high-level strategic plans in a fast-paced and high-performance environment is essential. Highly organised individuals with an excellent customer service ethos with experience in leading and managing a team or coaching and mentoring team leaders is required. Individuals who are creative thinkers and are highly motivated to achieve and exceed high levels of performance and are effective team players will thrive in this role. Proficient with Microsoft Office and CRM systems is required.
You will be rewarded with a competitive salary, a bonus scheme, and strong benefits.
How to apply
To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 751. For an initial, confidential discussion please call us on +44(0)1223632510.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
