UK/Remote
Library Systems Trainer (UK, Ireland & Nordics) – SaaS
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Oxford hybrid
Featured Head of Product Research – English Language Teaching (ELT)
Competitive salary + benefits + bonus
A leading global academic publisher has an opportunity for a passionate and analytical customer insights expert to join as Head of Product Research, English Language Teaching (ELT). This exciting role will lead on the strategy, planning and implementation of customer focused product research globally. Reporting into the Product Director the role will lead a team of research managers to ensure research findings are integrated into product development to drive customer satisfaction and achieve commercial success of the end products.
Industry Academic Publishing
Function Marketing
Duration Full Time
Type Permanent
Start Date ASAP
Key responsibilities
- Create the strategy and plan for customer-focused product research
- Work closely with stakeholders in product management, to ensure global and regional research needs are being met, and research outputs are in an appropriate format to feed into product strategy and development
- Work closely with the Head of Marketing: Global Customer Insight & Research, to ensure consistency of research methodologies and data analysis
- Lead a team of research staff to manage the overall project pipeline for product research
- Lead and manage an approach to gathering and analysing insights on competition
- Manage the research budget for team members
- Recruit, retain, motivate, appraise and develop people.
Successful candidates will have significant experience managing teams internally and remotely and have demonstrable experience in managing qualitative and quantitative customer-focused market research. Highly analytical individuals that can extract actionable insights using analytical concepts and techniques will do well in this role. Excellent communication and influencing skills are required for internal and external stakeholder relationships. This is a great opportunity to join a leading global academic publisher and contribute toward their continued success.
You will be rewarded with a competitive salary + benefits + bonus.
How to apply
To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 788.
For an initial, confidential discussion please call us on +44(0)1223632510.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.