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UK remote/homebased or hybrid working with offices in Oxford, London, Reading and Manchester


Featured Implementation Support Manager – Higher Education


Competitive + benefits

Our client, an innovative and ambitious publisher of academic courseware, is looking for an Implementation Support Manager to join their Academic Sales Team. This is a newly created position in an exciting team and would see you working cross-functionally to play a key role in coordinating the delivery of courses to Higher Education Institutions.

Industry  Higher Education


Duration  Permanent

Type  Full time

Start Date  ASAP


Key responsibilities

  • Ensuring a smooth customer onboarding process
  • Liaising with customers and end users to resolve support queries
  • Coordinating between relevant interval functions and customer contacts
  • Developing and maintaining accurate and up to date documentation for all support areas
  • Upskilling and sharing knowledge and best practice with the Sales & Implementation team
  • Processing and presenting relevant usage data
  • Define and improve internal processes
  • Recording customer needs and regularly reporting back to the Head of Digital

Successful candidates will have a proven background in sales support, sales operations or training implementation, with excellent customer service and communication skills. Strong organisational abilities and attention to detail are key in this role. This position would suit someone skilled in data management and data analysis and knowledge of Tableau and/ or similar data visualisation software. This is an exciting newly created position that will allow you to play a key role in a busy and successful team.

You will be rewarded with a competitive salary plus bonus and strong benefits.

How to apply

To apply for this position, click on the Apply Now button below or send your CV to quoting the reference TP 772.

For an initial, confidential discussion please call us on +44(0)1223632510.

Early applications are preferred.

Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to


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Featured Implementation Support Manager – Higher Education

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