Exclusive, Featured, Retained International Technical Support x 2 – SaaS (1 x Dutch language desired, 1 x Spanish & Portuguese language essential)

Competitive salary + bonus + benefits

Our client, a global leading provider of research databases and a major provider of library technology is recruiting for two International Technical Support roles to join its customer support team. The key focus of these roles will be to communicate and advocate on behalf of the customer. There are language specification for each role detailed in the skills/experience section.

Industry SaaS

Function Customer Support

Duration Full Time

Type Permanent

Start Date ASAP

International Technical Support: Key responsibilities

International Technical Support will effectively utilise customer support skills to maintain a positive working relationship between sales, its customers and partners
Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
Answer customer questions and inquiries across entire suite of products
Perform problem determination / problem source identification to understand the root cause of a customer’s issue
Collaborate and negotiate with other support operations/organisations to prioritise and diagnose problems to resolution
Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing
Communicate action plans to the client or representative as appropriate
Troubleshoot and resolve specific product related issues while maximising customer satisfaction
Conduct independent research to find solutions to customer problems
Contributes to department attainment of organisational objectives and high client satisfaction.

Skills/experience

BA/BS degree or equivalent practical experience in Customer Support or call centre environment
1 Year of experience in web technology and software applications
Strong working knowledge of MS Office Suite
Strong organization skills
Ability to work well in a team environment
Able to effectively communicate and present technical concepts to both technical and non-technical professionals
Develop and sustain productive customer relationships
1 X Technical Support role Dutch language is desired
1 X Technical Support role Spanish & Portuguese are essential.

You will be rewarded with a competitive salary + bonus + benefits.

How to apply

To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 819. For an initial, confidential discussion please call us on +44(0)1223632510.

Early applications are preferred.

Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.

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