London, Hybrid
Senior Digital Marketing Executive – Innovative independent book publisher
A salary of £34 - £36k + benefits + bonus
India or UK
Exclusive, Featured SaaS Account Manager – APAC
Highly Competitive Salary + Bonus + Benefits
Our client, one of the world’s most successful corporate e-learning providers, is seeking an Account Manager to focus on high-value revenue growth within the APAC region for their hugely successful SaaS platform. You will be joining a company that innovates around the customer and ensures its sales professionals have what they need to succeed.
Industry SaaS
Duration Permanent
Type Full time
Start Date ASAP
The Account Manager will focus on SMB customer retention and growth across APAC and be passionate about providing exceptional customer experience.
Key responsibilities
- Manage the success of the SMB customer base and become their trusted advisor, providing product guidance and best practices
- Discover and refine customer outcomes for the learning platform, drive and meet objectives throughout the customer lifecycle
- Maintain a revenue base by managing account retention, and expansion
- Work as part of Customer Success to develop strategies for scale and growth
- Perform regular outreach to ensure customers are up to date on new features and tracking towards achieving stated goals
- Prepare and facilitate business review meetings & customer training sessions
- Manage commercial agreements
- Primary contact to manage and resolve any critical customer situations.
Suitable candidates will have experience in a customer-facing role, preferably in a customer support, customer success, sales, professional services or account management position. Experience of negotiating renewals and closing opportunities is required. A background in technology, ideally with an understanding of SaaS business models and success metrics is preferred. With a passion for helping customers do great things, you will be able to manage multiple customer engagements simultaneously. Strong written and verbal communication skills are required and an interest in continuous learning and development would be beneficial in this role.
You will be rewarded with a Highly Competitive Salary + Bonus + Benefits.
How to apply
To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 721. For an initial, confidential discussion please call us on +44(0)1223632510.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
